Call Us: (440) 234-5831

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Help Wanted

Joining the Big Creek Pet Hospital Team

While we have a fantastic facility with a great location, our team is what makes us special to thousands of clients and their pets. Periodically, we are looking for new teammates. Below are our general requirements and brief position descriptions/requirements. Please call us, (440) 234-5831 to determine if we are hiring for a specific position.

We encourage you to look at this website, especially the Meet Our Team section to learn more about us. You may also want to check us out on Facebook and YouTube (you can click on the appropriate name).

Applications can be downloaded by clicking here (it is a .pdf document). If interested, please complete the application and, personally return the application to our Middleburg Heights office.

At this time we do not have any available positions, but we are happy to keep applications on file for future openings.

Veterinary Assistant

Big Creek Pet Hospital is expanding and we need two part-time Veterinary Assistants to join our fantastic team. The positions are approximately 16-24 hrs per week and you will need to available Monday thru Saturday 8 am – 8 pm. Prefer experience in animal related job, but we will train the right person.. Applications need to be given to Big Creek Pet Hospital by Friday, June 12th. We are planning to have a group interview the week of June 15th with a final decision by June 30th.

Animal Caretaker

Big Creek Pet Hospital needs a part-time Animal Caretaker to join our fantastic team. The positions are approximately 8-16 hrs per week. You will need to be available both mornings and evenings, Monday thru Sunday. Prefer experience in animal related job, but we will train the right person.. Applications need to be given to Big Creek Pet Hospital by Friday, June 12th. We are planning to have a group interview the week of June 15th with a final decision by June 30th.

General Requirements

Because of the way we practice medicine and interact with both our clients and teammates, you need to be

  • a team player
  • friendly and out-going
  • be a person of integrity
  • be able to handle high responsibility 
  • able to multi-task
  • have superior communications ability
  • be a pet lover.

Position Descriptions/Requirements

Our team consists of approximately thirty teammates playing in a variety of positions including the following (to learn more click on the specific position you have interest):

Currently, we have three doctors, Dr. Deborah Fegan (the owner), Dr. Nora Zabik, and Dr. Jon Souders.  If you are a licensed veterinarian in the State of Ohio and are interested, please send a resume and cover letter to Dr. Deborah Fegan.

Our techs are vital to the success of our practice.   Besides, for being a registered technician in the State of Ohio, there are five main qualifications to being a tech here:

  1. Medical Ability – They must be medically proficient in all aspects of being a Registered Veterinary Technician as we use our techs to the full extent of the Practice Act.  For example, our techs draw blood, intubate, vaccinate, place catheters, do dental cleanings, assist surgeries, take blood pressures, and suture.
  2. Communication Ability – Our techs need to have superior communication abilities, especially verbal, as they have tremendous client contact.
  3. Team Leader – Our techs quarterback the medical teams – appointment and surgery teams.
  4. Computer Literate – You need to be able to learn how to use and then be able to use our Practice Management Software (Infinity).
  5. Physically Fit – Our tech’s need to be able to lift forty lbs, work on their knees and stand on their feet most of the day. Our tech’s need to be able to restrain fractious animals.  You should also not have any allergies that would impair your abilities to working closely with pets.

Our Patient Advocates (PA’s) assist the doctors and the techs with our clients and their pets.  Normally, they are the first member of the medical team to meet with the client.  Many of our PA’s are either in Tech school or in Pre-Vet. (Two of our former PA’s are now veterinarians and two more are in vet school.)  There are four main qualifications for being a PA here:

  1. Communication Ability – Our PA’s need to have superior communication abilities, especially verbal, as they have tremendous client contact.
  2. Computer Literate – You need to be able to learn how to use our Practice Management Software (Infinity). Veterinary Assistants do not normally need to use our Practice Management Software, but should be able to use a digital camera and iPad.
  3. Medical Aptitude – Our PA’s need to be able to do medical work and understand (or learn) medical terminology.
  4. Physically Fit – Our PA’s need to be able to lift forty lbs, work on their knees and stand on their feet most of the day. Our PA’s need to be able to restrain fractious animals.

Our Client Relations Specialists (CRS’s) are normally the first and last people to see our clients, therefore they have tremendous influence on our clients’ experiences here.  They need to be friendly and out-going.  There are several main qualifications for being a CRS here:

  1. Communication Ability – Our CRS’s need to have superior communication abilities, especially verbal, as they have tremendous client contact both in person and on the phone.
  2. Computer Literate – You need to be able to learn and to use our Practice Management software (Infinity by Impromed)
  3. Medical Aptitude – Our CRS’s need to be able to understand (or learn) medical terminology.
  4. Physically Fit – Our PA’s need to be able to lift and carry thirty lbs. (bags of dog food)

Our Animal Caretakers care for our guests (boarders and hospitalized pets) – feeding, walking, bathing.  (Dr. Fegan started working in a kennel as a twelve year old.  Now, you have to be at least 15 to work here.)  Our Animal Caretakers also clean the clinic.  An Animal Caretaker must be a good observer and have a high level of responsibility as they are the eyes, ears, and nose for the Medical Team, especially on weekends when the Medical Team is not here.  While your communication ability does not need to be on the same level as our other positions, we still want our Animal Caretakers to be able to comfortably communicate with our clients and other teammates.  The main qualifications of an Animal Caretaker our as follows:

  1. Physically Fit – Our Animal Caretakers need to be able to lift forty lbs, work on their knees and walk (& sometimes run) our guests. Our Animal Caretakers need to be able to restrain fractious animals.
  2. Medical Aptitude – Our Animal Caretakers need to be able to understand (or learn) medical terminology.
  3. Computer Literate – You need to be able to learn how to use our Medical software (Infinity) and take digital photographs.

Our Groomers make our clients’ pets look great. We only look for experienced groomers and will need to see a portfolio of previous grooms. Groomers need to be great communicators because they will be listening and talking to clients and the Medical Team.

  1. Communication Ability – Our Groomers need to have good communication abilities, especially verbal, as they have tremendous client contact both in person and on the phone.
  2. Physically Fit – Our Groomers need to be able to lift forty lbs.  Our Groomers need to be able to restrain fractious animals.
  3. Medical Aptitude – Our Animal Caretakers need to be able to understand (or learn) medical terminology.
  4. Computer Literate – You need to be able to learn how to use our Medical software (Infinity) and take digital photographs.

Hiring & Training Process (except veterinarians & groomers)

1. Complete application and personally bring it into Big Creek Pet Hospital.

2. Applications are reviewed.

3. Initial phone interviews are conducted for qualified candidates.

4. Candidates who have impressed us during the phone interview are invited to a group interview.

5. The Group interview includes the following:

  • Pre-employment test
  • Multi-tasking test
  • Group interview
  • Teamwork exercise
  • You can ask us general questions about Big Creek Pet hospital and the position you are interviewing for.

6. Some individuals from the Group interview may be brought in for an individual interviews and shadowing experience. You may ask more specific questions about our team and the position during

7. Background checks and/or drug testing will be performed prior to offering a position. If you are younger than 18 years old you need to provide us a “Work Permit”.

8. If the candidate accepts the position, the first three months will be an “Introductory Period”

9. Initial training varies by position.

  • Kennel staff – 1-2 weeks
  • Client Relations – 4-6 weeks
  • Patient Advocate/Veterinary Assistant – 3-6 weeks
  • Registered Veterinary Technician – 3-6 weeks