Call Us: (440) 234-5831

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Dog, Cat and Small Pet Boarding (Kennels)

Does your pet need a home away from home?

Do you live in the Greater Cleveland area and need someone to watch your pet? You may be searching in all the wrong places. Big Creek Pet Hospital is here to serve your needs. When choosing a boarding facility for your loving pet here are a few things that sets us ahead of all others.

Our facility is part of our state of the art veterinary hospital. Being away from your love one you may be worrisome but at Big Creek we give first class care to all our animals. By being in the facility a medical team is also on hand “just in case” any emergencies may arise. Giving you the comfort and security of boarding your loved one.

Our facility has some unique features, including bi-level runs, continuous ventilation, and the Rowdy Room, a large room for boarding and exercise area.

We provide loving care for all our animals, treating them as our own. Our staff of Animal Caretakers are all pet owners themselves. Under direct supervision and training of the Medical staff they treat each individual animal with love and care.

If you live in Southwest Greater Cleveland or if you are going to the Cleveland Hopkins airport our boarding/kennel is conveniently located at I-71 and Bagley Road.

Call us, (440) 234-5831 to make a Boarding reservation or to schedule a time to visit our facility. You can also request a Boarding Reservation by Clicking Here.

To learn more about our boarding or associated grooming click the appropriate link below:

So if you live in the Southwest Greater Cleveland area and need to board your pet consider Big Creek Pet Hospital’s boarding facility. Call to schedule a boarding reservation,(440) 234-5831 or click here to make a Boarding Reservation.

Proudly providing boarding to pets living in the Berea, Brook Park, Cleveland, Fairview Park, Middleburg Hts., North Olmsted, North Royalton, Olmsted Falls/Township, Parma, Parma Hts., and Strongsville areas.

 

 

Why Board your 4-legged family member

As a pet owner your animal is part of the family. At Big Creek Pet Hospital we truly understand that. Unfortunately sometimes your animal may be too excited to be at your home and/or they may not be able to go with you on your trip. Whether it is a planned time or an emergency Big Creek is here to help out and take care of your loving pets. The boarding facility offers stays of just the day, overnight, or for extended periods of time. Here are a few examples of why and when to board your loved one.

  • Vacations– some time they are not allowed to go with us.
  • Parties/Social Engagements– at times it may be too overwhelming for your pet to be at home with lots of strange people around. The noise and amount of people may make your animal “nervous” or “skittish”. In those times we are happy to help make them feel more comfortable.
  • Work – This is important with puppies. During the work day you sometimes do not want to leave your animal alone. Big Creek offers day boarding packages so that you may drop your pet off in the morning and pick them up in the afternoon. This is to allow you to have the peace of mind that your animal is taken care of during the day.
  • Construction/ Remodeling – Sometimes it is necessary for owners to update their home. In the case it is sometimes better for the pets to be dropped off.
  • Health Care Issues– We at Big Creek are a loving family of staff. We understand that life comes at us all. In some instances, as people, we are forced to go and get checked up or have surgery ourselves. In this time you need someone to watch your animals.

No matter what the reason Big Creek Pet Hospital’s boarding facilities are here for you.

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What to Expect

When you dropping off your loved ones you expect the highest care, we at Big Creek provide nothing less. We begin by doing a quick observational awareness of your animal from the teammate that takes your pet to our boarding area. Our Client Relations Specialist will review with you the following:

  • Inventory items you brought
  • Determine any required or requested medical procedures
  • Determine any particular services we are to provide like grooming, extended walks or special
  • Determine any special needs or requirements (ex. Someone else picking up your pet
  • If your pet is being released on a Sunday or holiday, you will need to pre-pay the bill

While you are away your animal will be taken extra special care of and treated like you are one of our own animals. We follow all instructions that you as an owner give us in order to make them feel at home. This includes administering any medications, and feeding schedules.

We want you as an owner to have a comfortable feeling in which you know that your animal is taken care of properly. This is why so many of our visitors have been coming to board with us for years and lifetimes. We treat them as part of our family and our staff make emotional connections.

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Drop-off and Pick-up Times

If possible we ask that you drop-off and pick-up your pet at least 30 minutes before daily closing. Sunday and holiday pick-ups are possible if you pre-pay. There is a nominal surcharge for Sunday and holiday pick-ups, which are between 4:30-5:30. (Unfortunately, we cannot take in pets on Sundays or Holidays). If you are having someone else picking up your pet please let us know, so we can release your pet to the proper person.

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Frequently Asked Questions (FAQs) about Boarding my Dog

Will my dog be happy in a boarding kennel?

 

Many dogs spend very happy holidays in kennels and look forward to going. Plan the visit well in advance and make sure to visit our kennel beforehand to verify that our facility meets your expectations.

How will I know if my dog will relax in the kennel?

Despite the fears of owners, most dogs settle into boarding life very quickly. It is always worthwhile to board your pet for a weekend or a few days to see how they do before your trip. One or two short stays at our kennel will help your pet adjust to being without you and get used to our boarding facility and staff. Ask the kennel staff about his behavior and appetite. Many pets that are unaccustomed to boarding will have a decreased appetite during their stay. This is normal but frequent, short visits will help reduce your pet’s anxieties.

Should I bring my dog’s food?

At Big Creek we offer a all animals that do not bring food with them, a specialty diet. So in most instances it is not necessary to bring your own food. However, if your pet is on a special diet for a specific medical condition, please bring it along with you.

Can I provide treats for my dog?

Yes, you can provide treats for your pet or, if you prefer, we can provide special treats for a nominal charge.

Do I need to bring bedding for my dog?

No, unlike your hotel, we change your dog’s bedding twice a day and do not need any more, in fact we prefer you do not bring bedding for your pet.

What happens if my dog gets sick or injured while boarding?

Being in a boarding facility that is a part of Big Creek Pet Hospital, we have found that occasionally pets come in with preexisting conditions that the owner may not notice. This by no means, suggests you are a poor animal owner but as being with trained Medical staff we may notice something in your animal that you as an owner may not. As this is a rarity, if we notice this as well as if your dog becomes sick or gets injured here while boarding we will immediately treat your pet. We will try to get a hold of you, if possible, but cannot guarantee our ability to contact you. Pets will be treated at owner’s expense.

Are there any requirements necessary before boarding my dog?

All dogs that are boarded should be current on their exam, vaccinations and testing. We require your pet be current for Rabies, Distemper, Hepatitis, Leptospirosis, Parainfluenza, Parvovirus, & Bordetella, Your pet also needs to have had a fecal check within the past 6 months and have been examined by a veterinarian in the past year. Don’t worry though if your dog is overdue for any of these items, as we can perform those to protect your pet.

Can my dog get extra dog walks?

Weather permitting, we can provide your dog a 30 minute walk for a nominal charge.

Can my dog get other things done while being boarded?

Yes, you can have your dog can be examined, get vaccinations and tested, groomed, teeth cleaned, or a surgery procedure done while being boarded here. Please coordinate with the Front Desk to schedule and insure availability.

How can I schedule a reservation for my dog to board?

You can either call us, (440) 234-5831, or request a boarding reservation online by clicking here.

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Frequently Asked Questions (FAQs) about Boarding my Cat

Will my cat be happy in a boarding kennel?

Cats are boarded in an area separate from the dog kennel. To minimize anxiety we use Feliway, a synthetic calming pheromone in our “Cat Room”

Should I bring my cat’s food?

Normally, we will feed your favorite feline with food we provide. We use a premium prescription food which is easy on your pet’s digestive system. However, if your pet is on a special diet for a specific medical condition, please bring it along with you.

Can I provide treats for my cat?

Yes, you can provide treats for your pet or, if you prefer, we can provide special treats for a nominal charge.

Do I need to bring bedding for my cat?

No, we provide bedding for your cat. We change it twice a day at the same time we replace your cat’s litter pan.

Are there any requirements necessary before boarding my cat?

All cats that are boarded should be current on their exam, vaccinations and testing. We require your cat be current for Rabies, Rhinotracheitis, Calicivirus, Panleukopenia and Felv/FIV test, Your pet also needs to have had a fecal check within the past 6 months and have been examined by a veterinarian in the past year. Don’t worry though if your cat is overdue for any of these items, as we can perform those to protect your pet.

What happens if my cat gets sick or injured while boarding?

Being in a boarding facility that is a part of Big Creek Pet Hospital, we have found that occasionally pets come in with preexisting conditions that the owner may not notice. This by no means, suggests you are a poor animal owner but as being with trained Medical staff we may notice something in your animal that you as an owner may not. As this is a rarity, If your cat becomes sick or gets injured while boarding here, we will immediately treat your pet. We will try to get a hold of you, if possible, but cannot guarantee our ability to contact you. . Pets will be treated at owner’s expense.

Can my cat get other things done while being boarded?

Yes, you can have your cat can be examined, get vaccinations and tested, groomed, teeth cleaned, or a surgery procedure done while being boarded here. Please coordinate with the Front Desk to schedule and insure availability.

How can I schedule a reservation for my cat to board?

You can either call us,(440) 234-5831, or request a boarding reservation online by clicking here.

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Frequently Asked Questions (FAQs) about Boarding Pocket Pets

Do you board pocket pets?

Yes, we board pocket pets, including rabbits, ferrets, and guinea pigs.

Are there any special requirements for boarding my pocket pet?

Ferrets need to be up to date on an Exam, Rabies, and Distemper.

Please provide your pet’s food.

What happens if my pocket pet gets sick or injured while boarding?

If your pocket pet becomes sick or gets injured while boarding here, we will immediately treat your pet. We will try to get a hold of you, if possible, but cannot guarantee our ability to contact you. Pets will be treated at owner’s expense.

How can I schedule a reservation for my pocket pet to board?

You can either call us,(440) 234-5831, or click here to request a boarding reservation online.

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